Shipping policy

Thank you so much for shopping with Country Road Soapery! Each order is carefully packed by hand, and we want your goodies to arrive safely and as quickly as possible.

At this time, we ship within the United States only.

ORDER PROCESSING

Please allow 5–7 business days for your order to be processed and prepared for shipment. Business days are Monday through Friday, excluding federal holidays.

We often ship sooner, but during collection launches, sales, and holiday seasons, processing may take the full 5–7 business days due to increased order volume. We appreciate your patience while we carefully prepare and pack each order.

Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.

Please note: Processing time is separate from carrier transit time.

SHIPPING & DELIVERY

Orders are shipped via USPS or UPS, depending on the the best available service for your order.

Standard delivery is typically 1–5 business days after shipment, but carrier delivery times are estimates and are not guaranteed. Weather, holidays, service disruptions, and other circumstances outside of our control may cause delays.

INCORRECT OR INCOMPLETE ADDRESSES

Please double-check your shipping address before completing your order.

Entered the wrong address? Contact us as soon as possible! If your order hasn’t shipped yet, we’ll be happy to correct it for you.

Once an order has shipped, unfortunately, we cannot change or redirect the delivery address.

If we notice that an address appears incomplete or invalid while processing your order, we’ll attempt to contact you for an updated address. If we do not receive a response within 72 hours, your order may be canceled and refunded.

RETURNED PACKAGES

If your package is returned to us because of an incorrect or incomplete address, failed delivery attempt, or other delivery issue, we’ll contact you once we receive it.

You may choose to have your order reshipped after paying the additional shipping cost or receive a refund for the merchandise, less the original shipping and handling charges.

Original shipping and handling charges are non-refundable for packages returned due to an incorrect or incomplete address or unsuccessful delivery.

LOST, STOLEN OR MISSING PACKAGES

Once your package has been accepted by the shipping carrier, its movement and delivery are outside of our control. Country Road Soapery is not responsible for packages that are lost, stolen, misdelivered, or marked as delivered by the carrier but cannot be located.

If tracking shows that your package is delayed or lost in transit, please contact the shipping carrier to initiate a search or claim. We’re happy to provide any shipment or tracking information you may need to assist with the process.

If tracking shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the carrier or your local post office for assistance.

We strongly encourage customers to make sure their order is being shipped to a complete, accurate, and secure delivery address, particularly if package theft is a concern in your area.

DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible. Be sure to include photos of the package, shipping label, and damaged item(s) so we can properly assess what happened.

We’ll review the situation and work with you to make it right.

QUESTIONS ABOUT YOUR ORDER

Have a question about shipping or your order? Please reach out through our Contact Us page. We’re always happy to help!